Usually Don's wife answers the phone. A nice lady, but totally clueless unless you have part numbers; THEIR part numbers. Just ask for Don right off.

It took me 10 minutes to get a pair of spark plugs for my BME 50 ordered last week, as she went back and forth between him and me. Why he just doesn't get on the phone himself when this tug'o'war game starts, is beyond me. Good thing he has the toll-free line; I certainly would have hung up long before we got that transaction ironed out, had it been on my nickle.

But once you get him on the phone, you're in business. The guy knows his stuff, inside & out.