RoyLFlush - The fact that you had to perform 3 installs is very unfortunate, and is something we're taking very seriously. Despite the extensive beta testing that FS One received, it seems that some unexpected issues were missed in testing, which caused you difficulty. We are very sorry for this inconvenience, especially considering your extensive knowledge of computers. Rest assured that we definitely want to help you and others get FS One installed and in full working order.

If you continue to have problems tomorrow in helping your friends at your LHS, I urge you to please call Hangar 9 customer service. If they are unable to help you, I have asked that they escalate your support directly to InertiaSoft developers and we will personally try to help you and the others at your LHS get things working. In particular, we need to know what particular problems people are encountering so we can help people get past these problems and start enjoying FS One.

In the first few days since shipping, we have received a few reports of calibration problems after a mis-calibration. This can happen if all axes are not calibrated properly. With the TacCon controller, this often occurs if either the InstantUp or ResetPlus buttons are not clicked during calibration.

For now, the immediate fix is to manually delete the calibration file, but I have just completed code changes for a software patch that will address that issue and should eliminate the mis-calibration problem completely. We're hoping to have this patch posted on the FS One web site in a few days, after we are able to test it to ensure it works well and reliably. As we learn of other difficulties that may arise, we will post additional patches as necessary. We will do what it takes to keep our customers happy.