Hi Bob, I'm not really sure what's going on...your case was closed in our system because the replacement part you requested was shipped to you already....
USPS Tracking#420967619101805213907249488610 - Your item was delivered at 12:32 pm on August 28, 2006 in LAHAINA, HI 96761....So what happened to the replacement part that you received? Why are you still so unhappy? Let me know....And we never ignore customer request and I'm not really sure what's wrong with your case because I look at the system and it shows that your case was taken care of already...If you like to reopen the case, I'm here to help you. Vince