To Bob Paris, the best we can offer you is to give you $125 (amount you paid for the replacement parts). This is the best offer I got for you and if you willing to take the offer to soothe any of your frustration, send an email to [email protected] w/ subject: BOB PARIS and I'll have someone work on your case next week.

And regarding any posts that were removed, we do not have anything to do with it...You may want to contact RCU regarding this matter..The only thing I do at RCU is to take care of unhappy customers for NitroPlanes.com and that's it....Whoever has a problem or whatsoever, just post it here at our support forum...that way, everyone that works here get to read them....

As you can see, this is the main reason why we got the SUPPORT FORUM here at RCU...so everyone (including the corporate bosses) gets to see what's really going on with our customers....Our upper management people don't read emails (but they do care about our reputation), so sometimes we don't really knwo what's going on because people that answer emails for us could be bad people...some people are irresponsible, some people are just lazy....It's not easy to find the perfect people doing EMAILS for you but we do our best to screen out the best guys to do the job...What I do is just look at the case in the computer file...I don't dig through emails because some customers have a history of over 50 emails so we don't really have time to go through all those emails to know what is really wrong...we just look at the computer...and it tells us that REPLACEMENT PART REQUESTED BY CUSTOMER (you) was sent....I have no idea why you didn't get it...and you NEVER STATE what you received when the tracking# clearly stated item was received late August!!! I mean, if the tracking # shows that the package was RECEIVED, how can it be our fault right? We deal with tons of orders a day and it's not easy to work on someone's case forever when we had proof that things were done and taken care of....and taht's why your case was CLOSED...and i had no idea who did the follow up after that....anyway, take $125 and just call it even

Vince