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Old 10-23-2006 | 01:26 AM
  #47  
Bob Paris
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Joined: Nov 2002
Posts: 1,970
Received 13 Likes on 12 Posts
From: Lahaina, HI
Default RE: Nitro models P-38

Bob Lane,
Just to let you know, I accepted NitroPlanes offer, because it is all they will do...if they do as they say they will. As to their offer being "far beyond any thing expected in this hobby", you sure must be a newbe in this hobby. Tower will not only refund your kit price in full with out question, but they also will pay for shipping. I had an issue with a first issue ARF kit that developed after I started to build the kit. Tower accepted my word, had me ship the model back to them ( I had to cut the wing in half and pull off the rudder too), and I was given a full refund. No problems at all with Tower Hobbies, and it was settled in one week. Tower shipped me an order for over $340.00 of radio gear...it never arrived...and they shipped a second radio to me, this time paying for a next day air shippment. This is what I call Customer Service. VQ will contact you if they ever find an issue with anything they have sold you...and make it right, no matter what the cost to them. I've been dealing with Tower Hobbies ever since 1987...VQ for three years and there is a reason these folks get my business. Customer Service.

I tried for months to get my problem resolved with NitroModels...and I took the best deal I could receive from them. They are no where near the standards set by Tower, VQ, Cedar Hobbies, Jet Hobby Hanger, MECOA, SlimLine and many many others I have delt with in the past fify years of being in this hobby.

What I was looking at was a civil case against NitroModels, I have already contacted my credit card company, and lawyer...I will stop all this after I recieve the funds promised by NitroPlanes1. I also contacted the Fed. trade commission and several other folks like the B.B.B. for the lack of response from NitroPlanes. As to this date, I've yet received my parts. I'm not the only person that has issues with this company (just do a little resurch) and even after I do receive the funds they now promise me, I'll never do business with them again. If I want something NitroPlanes offers...I'll go buy it from AK-Models, they have a reputation for serving their customers, for they have earned their reputation.

When I do receive my cheque' from NitroPlanes...I'll post that on this forum too. To me, INTEGRITY is an earned honor. All I've received from Nitroplanes has been words and empty promises. I take it quite personal when somebody dishonors their agreement with me...after taking my money.

Soft landings always,
Bobby of Maui