RE: Nitro models P-38
Bob Lane.......... Just to let you know, I accepted NitroPlanes offer, because it is all they will do...if they do as they say they will. As to their offer being "far beyond any thing expected in this hobby", tried for months to get my problem resolved with NitroModels...and I took the best deal I could receive from them. They are no where near the standards set by Tower, VQ, Cedar Hobbies, Jet Hobby Hanger, MECOA, SlimLine and many many others I have delt with in the past fify years of being in this hobby.
I'm glad you are finally getting of closure with the problem you've had with "Nitro Models," (or lack thereof) and thanks for keeping us informed. When I say "Far" beyond.......I'm refering to the fact that Vince,/Nitro Models, had already replaced the part's to you and the matter was taken care of. In reading your other post's, It seems like you had already cont aced them several times before regarding the construction techniques et on the plane. After your many contacts when them, perhaps the assumed you weren't ever going to be satisfied and just quit responding to your complaints. Especially since they had receipt that the replacement parts had already been delivered to you
Tower will not only refund your kit price in full with out question, but they also will pay for shipping. I had an issue with a first issue ARF kit that developed after I started to build the kit. Tower accepted my word, had me ship the model back to them ( I had to cut the wing in half and pull off the rudder too), and I was given a full refund. No problems at all with Tower Hobbies, and it was settled in one week. Tower shipped me an order for over $340.00 of radio gear...it never arrived...and they shipped a second radio to me, this time paying for a next day air shippment. This is what I call Customer Service. VQ will contact you if they ever find an issue with anything they have sold you...and make it right, no matter what the cost to them. I've been dealing with Tower Hobbies ever since 1987...VQ for three years and there is a reason these folks get my business. Customer Service.
By the way.......Tower Hobbies has their problems the same as everyone else in this industry. Do a search on "TOWER," or any other manufacturer and you see very quickly that all of them have ample complaints about their particular company.
you sure must be a newbe in this hobby
I guess you could call me a "newbie" because things change so fast in thes hobby, one never knows all there is to know about anything. Let's see..........Started RC in 1959, designer of several successfully marketed kit's, with one of them still being produced today, after 25 years of production. I've competed on the national level in manyn "Scale Contest. I've been a Leader member for AMA for many years. Associate VP. As you can tell by my AMA number, I'm not the oldest member, but I not the newest "Newbie" on the block by a long shot.
What I was looking at was a civil case against NitroModels, I have already contacted my credit card company, and lawyer...I will stop all this after I recieve the funds promised by NitroPlanes1. I also contacted the Fed. trade commission and several other folks like the B.B.B. for the lack of response from NitroPlanes. As to this date, I've yet received my parts. I'm not the only person that has issues with this company (just do a little resurch) and even after I do receive the funds they now promise me, I'll never do business with them again. If I want something NitroPlanes offers...I'll go buy it from AK-Models, they have a reputation for serving their customers, for they have earned their reputation.
I find it simply unbelievable that someone would go to all the time and expense as you have over such a small issue. After reading this post, it's very easy for me to conclude that you are just a chronical complainer with every manufacturer and product you purchase. Maybe this is not the "HOBBY" for you. Things do happen that are beyond the control of any of us from time to time.
When I do receive my cheque' from NitroPlanes...I'll post that on this forum too. To me, INTEGRITY is an earned honor. All I've received from Nitroplanes has been words and empty promises. I take it quite personal when somebody dishonors their agreement with me...after taking my money.
Judging from this statement.........Even now, after Nitro Models has agreed to send you a refund for parts they've already sent you, you have a negative outlook on even that offer. Bob Laine (LAINE)