Hay Bob Lane,
It was not a small issue to me. Just to let you know...they state that they sent me my parts...that was the second time they made that claim, sent me shipping information, and it turned out to be false. I sent them e-mails about this, and I heard nothing back...NOTHING. My sweetie is a lawyer, and when she understood what this company was up to, decided to help me try to get my funds back. Lets just say I'm tired of being ripped off by folks and that this was the issue that brought it to a head. They state to you they shipped my missing parts, but in reality...they did not send my parts, either the first time they stated so, or this last time they said my parts where inbound to me. Did they respond to how many times they said they shipped my replacement parts...? Nope...and I doubt they will admit it either. Legally, they are making an effort to make it right...abit...four months later.

At this point in the game, to me, the honorable thing to do would be to refund my money and take back their model. And it took four months to settle this issue. Now...is this what you call, customer service? You can call Tower any day and talk to a warm body. I called a dozen times to NitroPlanes...and all I ever received was a telephone answering machine. And I do feel I was more then resonable with these folks.

As to your modeling skills and length in the hobby, I ment no harm to you, and please accept my appology. My AMA number is 15016, I've been in this hobby a while too.

It was the false e-mails to me that got me going. I was hot to get this model started. was one of the first to order it. My origonal contacts with Nitroplanes was to be helpful and more. All my first contacts were of this nature...but after a month, I began to understand they were just ignoring me. They answered only two e-mails...both to tell me my parts were being shipped...no other e-mails were responded to. So after one month...I stopped being helpful about their products...and directed all e-mails about receiving my missing and damaged parts from them. You belive that they sent me the parts...but they never did...never. And only after I had contacted my credit card company, filed complaints with several Federal and State agences and start legal prcedings...did I get a response from NitroPlanes. Wow...now ain't that a great way to do business.

I take it you never tried to do business with Nitroplanes old company...Raidentech. Do a search on Raidentech...believe me...it ain't pretty no matter how you look at it. And just changing your name doesn't alter who you are...or how you treat your customers. Now Nitroplanes has made some bold statments about their "NEW" customer service...time will tell.

I've never posted a negative issue about any company on RCU...EVER Bob...but I do post positive issues with companies I deal with. I honor those that honor the hobby. I love this hobby, and I've been in it for over fifty years, but I'm just tired of all the rip-offs...so many folks just let it slide...I decided to follow this through, no matter where it took me. I mail order all the time, because we have no real model airplane hobby shop on island...and yes, folks make mistakes. When this happens I will contact the company, explain my issue, and find resolution. And yes, some times things happen that are beyond our control...but with good communications, the issue is resolved. NitroPlanes was indifferent, failed to communicate and lied to me. I never received my parts Bob...Never.

Soft landings always,
Bobby of Maui