I have tried all that!! BT have what they called DAXED the lines (not sure if that’s how its spelt) but because I live a village with about 50 houses there is not the requirement for everyone to have there own phone lines! We have our own number, but just share the bandwidth with next door...

Only way round it to move! Seems drastic!


Cheers

Neil


THIS IS SOMEONE WHO HAS THE SAME PROBLEM AS ME, BUT I DON’T WANT TO PAY FOR ANOTHER LINE (IF ITS AVAILAVLE)

0800 800 150....Welcome to BT Customer Frustration and Disappointment Service. This call is free, which is just as well cause its going to take ages.
To speak to someone who knows nothing about our products and services PRESS 1
If you've already called us 6 times and are sick of repeating yourself PRESS 2
If you've already called us 6 times and are sick of repeating yourself PRESS 2
If you'd like BT Broadband, Homehighway or even just a decent dialup connection speed, please hang up as we are unable to provide you with any of the above.
STEP ONE
I recently moved house and needed the number activating at my new address. So I called Customer Frustration. I called on my mobile (not free) and after 15 minutes of 'Your call is very important to us' I eventually got through. To cut this part of the story short (cause you know the drill) the 'Advisor' took all my details; 'it doesn't look like anyone has asked you if you use the internet at home' she enquired. I told her that I used it ALOT and was interested in BROADBAND. She cut me off whilst trying to put me on hold.
I called back asking to speak to the same 'Advisor' but BT DONT DO THAT, so I had to go through the whole thing for a second time and was this time rewarded with a new number and an appointment with an engineer. I told them I would need to check that someone would be available to give the engineer access and I would call them back in the morning to confirm.
STEP TWO
I called back the following morning only to find that 'I HAD CANCELLED THE ORDER???'. I told them that I certainly had NOT cancelled anything and that I needed them to re-instate the order. BT DONT DO THAT so I had to go through the whole thing for a third time.
A couple of days later I got two letters from BT each with my new (and different) telephone number and each with and engineer (on different days) appointment. I arranged with my neighbor to let the engineer into my property on the Tuesday and settled in to the wait.
When I arrived back from work on the Monday night, my neighbor informed me that the engineer had been and activated and tested my line. So on the Tuesday morning at 8:00 am I called Customer Frustration again and explained their cockup and told them to cancel the Tuesday morning appointment as the job had already been done. At 10:30 am I was called on my mobile by an engineer, who was sitting in his van outside my house, wanting to know how he was to get in. I explained to him what had happened and he told me not to worry 'this happens all the time'.
STEP THREE
So Tuesday night I got my computer set up and connected on to the internet. To my horror I could only connect at 26Kbs, half the normal dialup speed. So I called Customer Frustration who told me that I would have to talk to Faults. So I called faults who told me that it was because I was using an extension cable. Hmm I was using all the same stuff at my other house and didnt have this problem. She told me she would try to increase the gain on the line but that it wouldn't make that much difference.
So on Wednesday night I tried again, she was right it didnt make any difference. So I called faults again and this time they told me the truth. Apparently the line that I am on is a DAX (Dacks?) line which means that the bandwidth is shared with an other user and the best connection speed I could hope to have is 28Kbs. Then he asked me the question 'We don't seem to have asked you if you use the internet from home'. I choked back an apt reply and informed him that I was trying to despite all of BTs efforts.
On Thurday I call Customer Frustration AGAIN and spoke to yet a different 'Advisor'. Having explained the whole damn thing to him again and that I was calling to find out if I could have an ISDN line installed he asked me 'We don't seem to have asked you if you use the internet from home'!!!!. I asked him why he thought I was calling???. After several minutes of explanation I thought I had managed to make him understand that I wanted an ISDN line installing so that I could get a decent connection speed to the internet. He arranged an engineers appointment with me and told me I would be receiving a letter confirming the details.
My letter came the day before the due visit. It said that an engineer would be visiting to install a 'SECOND ANALOGUE LINE!!!' Now I was getting really mad. I called Customer Frustration again and was put through to the Home Highway department. At last someone who actually knew what he was talking about. Unfortunately it was bad news. He explained that like Broadband, ISDN Home Highway is only available if you are less than 5.5km from the exchange and I am not. So I asked him if I had a second, ordinary analogue line installed would I be at least able to connect an 48+Kbs. He apologised and informed me that 'BT DONT GUARANTEE ANY CONNECTION SPEEDS ON ANALOGUE LINES' and that it was more than likely that the second line would also be Daxed and therefore installing a second analogue line would be pointless.
So after too many phone calls, misunderstandings and cockups, BT have yet again proved that they REALLY SUCK! The 'Advisor' I complained to said 'Im really sorry you've had so much trouble, we get it right most of the time'. Mabe they should take a look at this website!