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Old 11-12-2006 | 01:25 AM
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sass25479
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From: Oak Hills, CA
Default What do you think?

Do you think that a company should stand behind it's products even after it changes ownership?
I've had a lot of problems with a BME Edge 540 and the company has changed ownership during the time I've been building it.
I contacted the company through the same website that I purchased the kit with my latest problem and I recieved an email back
stating the it was under a new owner and that he will not replace parts for this aircraft due to the fact that
he didn't own the company at the time I purchased the kit. He said that he only purchased the inventory, the website,
and the company name which he is phasing out. It seems to me that he wants all of the good that came with the name
and none of the problems.

I would think that if the new owner didn't want the previous problems of the company that he would buy the
inventory, start a new website and change the name outright.

He did finally offer to sell me parts to replace the defective parts at 20% off. Under these circumstances do you
think that it's reasonable to have to buy new parts that should have beed good to begin with?

The major reason I bought this kit was because the thread here on RCU showed that the company was customer
service oriented. I guess he bought everything except the customer service.