Well I have never done business with Max in the past, yet I have watched in "AWE" at the sight of his planes and prototypes fly as Max is a member of the same flying club as I am. A number of our members have purchased BME planes and Max has always made good on any issues, however I will say this PAU is under no obligation, LEGAL, MORAL or OTHERWISE to resolve your issue. It is new owners, under new circumstances selling new product. You chose to wait a long time to try and resolve this issue and in the meantime the company changed ownership, you are no longer dealing with Max and BME Aircraft, you are dealing with Herve and Performance Aircraft Unlimited....If Herve wants to make good on your issue that is purely out of the goodness of his own heart...and wallet.

Do what you should have done, take advantage of Herve's offer, get the new parts at a 20% discounted price and then ask for assistance to rectify your issue.

Now let me ask this, what do you think of the following scenario:

A company produces a product, they sell thousands of units however in the meantime they receive complaints that the units are failing within a short period of time. The company then does some of their own research and realizes that the complaints are valid, they do in fact have an issue while continuing to sell other units they have recieved complaints about. They make a running change in production to recitfy the problem and phase that inventory into existing inventories to be sold making no one aware of this. Meanwhile more complaints come in, more problems arise, however they blame the issues on everything but their own product. A customer sends in product for service repair, the company repairs the problem, the same problem they rectified in their production change, and charges the customer for the service work performed and not under warranty at all. They never divulge they have ever had an issue and deny that there ever was a problem, yet many people have had problems with them and continue to do so. Is this company expected to make good on the all of the losses incurred by people using thier products? Should they have in fact made it public knowledge that they had a problem and risk losing key market share and customer base? Should they have published a recall notice and offered free exhange and repair to all previous customers at their own expense? What are your responses to that?