I built my Stagger Bee last winter and don't remember any problems with the wood in the kit. I did have a problem with the CG though. The CG was different than what was marked on the plans. Bumped it up a few times before I figured out the right CG location.

What are you asking from Hobby People? When you finally get a hold of someone you should have an idea of what you want from them. Do you want your money back or replacement parts? Your negotiations should go smoother if you have a predetermined goal when you speak to them. Don't let it go. Someone dropped the ball somewhere and needs to be corrected. I own three of Clancy's kits and other than the above problem, I have enjoyed building and flying my Bees.