ORIGINAL: skyracer068
I've had that problem myself with my ultimate plus many more. I've called Dave many times in the last few months to only reach his answering machine with no return phone calls. His customer support practices are extremely poor. Does he have an e-mail address?
Couldn't find email but here is web site with phones, FAX, phone hrs, etc. Maybe it will help you.
http://www.davepatrickmodels.com/frame.htm