ORIGINAL: ShaneUSMC
Mike,
I always like to write peoples names down when I talk to them. That way, when they are rude, I call back and ask to talk to a supervisor. Or I ask to talk to their supervisor while there on the phone (if you can). See how quickly they change their tune when you ask to talk to someone that can affect their paycheck.
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I'm with Shane. Not buying from Sheldon's cheats you from having access to some of their unique products, without the owner(s) ever knowing anything about the rude service that you received.
I've been dealing with Sheldon's Hobbies off and on for many years. On the whole, their service is not purchase inspiring, but sometimes if you want a particular product, that is the only place that it is available.
I would send them a letter/email/phone call to management and mention your conversation to them, along with the person's name that made the remark. That will definitely make a difference. Complaining here might make a little difference. Might not too.
Ed Cregger