RE: Phoenix Models Sonic 25 broken - what to do?
I HAD A TOWER HOBBIES UPROAR .40 ARF. WHEN I STARTED PUTTING IT TOGETHER I FOUND THE WING HAD A REALLY SCREWED UP WING TIP AND THE COVERING WAS SAGGING AND COULD NOT BE IRONED OUT. IT WAS BADLY BUILT. TOWER TOOK IT BACK BUT IT COST ME $17.50 TO SHIP IT BACK TO THEM. THEY GAVE ME CREDIT ONLY FOR THE PRICE OF THE PLANE AND SENT ME A NOTICE THAT AFTER EXAMINING THE KIT THEY ADMITTED IT WAS A QUALITLY CONTROL PROBLEM WITH THE MANUFACTUER. ......CALL THEIR CUSTOMER SERVICE DEPT. AND TELL THEM THE PROBLEM. THEY ARE USUALLY PRETTY GOOD ABOUT PROBLEMS LIKE THIS.
ONE OTHER THING. TWO YEARS AGO I HAD A PHOENIX SUKHOI 31 AND HAD NO PROBLEMS WITH IT. SINCE THEN I HAVE READ SEVERAL THREADS ABOUT PEOPLE COMPLAINING ABOUT GLUE JOINT PROBLEMS WITH PHOENIX ARFS. ONE GUY SAID THE RIBS IN THE WING OF HIS PHOENIX ARF STARTED COMING LOOSE UNDER THE COVERING.