Rbeav533

Unlike Bignasdy, I didn't even bother calling Ace about the problems with my early edition Rare Bear, simply due to the fact that it was widely reported Ace seemed indifferent to the problem. The standard line Ace seemed to be regurgitating at the time was the tail failures were due to owners over powering the airframes. I have pictures of the internal structure of the tail on my Rarebear that clearly show why the tails were failing on the early versions. The horizontal stab failures are solely the result of very poor workmanship by the manufacturer. The other problem, weak landing gear mounts, has nothing to do with the engine power. Most modellers choose to install larger engines vs dead weight to balance a model. The landing gear issues are solely the result of poor design and execution by Thunder Tiger.

Ace's reluctance to make an honest effort to understand why the early Rare Bears were failing in flight, and instead blaming modellers for the failures is unacceptable. Even their belated attempt to replace early versions of the tails wasn't well executed. The fact that they require a copy of the original purchase receipt before they will provide a replacement tail is proof of this. In my opinion all that should be required of the modeller is to send the original tail surfaces in for a new set. Because Ace doesn't seem to understand customer service I have made the decision to NEVER purchase any product sold or marketed by Ace or Thunder Tiger in the future.

Rich