I would have to agree with you on the service. After I had been working on mine for a couple of evenings, I noticed that neither of my elevators were even close to being flat. In fact they both were warped in opposite directions of each other. I could have probably fixed it myself but, why should I have to I thought. I called and let them know the problem and 1 week later they sent me a whole new set of tail feathers rudder and vertical stab included as well. Excellent Service.
Stangevil29