I wrote Real Flight (
[email protected]) last Sunday night since my RealFlight 3.0 bought at Tower Hobbies two years ago and recently updated to version 3.50.033 has detected there is a new vesion (3.50.044), but rejects being updated by internet, referring me back to technical support.
Monday morning they answered me that my license was identified as a pirated one (wasn't Real Flight protected by its requirement of a proprietary USB controller to work??). They also suggested me to contact my dealer.
We are sorry, but we will be unable to complete your product registration password reset request. It has been determined that the serial number you are using is a pirated product serial number and is no longer being supported. If you purchased your copy of RealFlight used, we strongly recommend that you contact your original place of purchase for assistance.
I in turn responded with an e-mail that included a pic of all my stuff (CDs, printed matters, controller) and the pair of e-mails from Tower Hobbies related to my order ("Thank you for placing your order with Tower Hobbies!" and "Your Tower Hobbies Order has shipped" ones), and asked them some questions:
If it is a pirated product, please explain to me how is that I have all the stuff I've just photographed??? (see attached pic).
And how do you explain the attached TowerHobbies mails that document my purchase?
And how is that I was able to install 3.5 without hassle?
And how is that you offered me technical assistance in the past?
How do you determine that a serial number is pirated?
Please correct this puzzling situation.
Well, it seems they have decided this time not to answer me... so I'm really upset for this lack of politeness, besides the offense of telling me I'am using a pirate license.
Has someone suffered this type of problem?
Is it possible to have a RF G3.5 working pirate license?
Has someone suffered this type of treatment?
Any suggestion?
Regards.