Actually I found quite the opposite. Being a computer network tech I was not happy about calling them in the first place but he recognized me as a professional when I told him my problem, immediately identified the problem (my video card) and gave me several suggestions for upgrades or a work around. It was a refreshing change from what I was used to as far as calling support lines with the possible exception of the Dell Enterprise Servers support, but we pay big bucks to have a direct line to those folks.

Also I had a minor problem with installing the old Expansion Pack 1 released for G2 in my G3, this time I just emailed them and within an hour I had a link for a problem descripton complete with a patch and that was resolved.