Tweety,
Keep on trying to contact them. I ordered 9 sets of plans on January 12th and recieved them last week after 2 phone conversations with them. I waited a month before I made my first call and they said they were sent out priority mail and they must have gotten lost.
She then said she would send them out 2nd day UPS at no charge. I waited another week and still no plans so I called again. This time she told me the computers were down but she would send them out that night again 2nd day UPS. I did get them in 2 days after that call. It took alot of calls per day before someone answered and the only way I got ahold of someone was on the local number and not the 800 number.
I do agree with what meaden said and I will order plans from them again as long as Im not in a hurry to start building.