If the vaue of the paper and time to put it in an envelope is $1 to support a product that one has already profited from (simple support would normally be included when pricing a product), then well I guess that explains the hours long phone calls that provide the same support. When you have a captive audience you can charge for things like that, DDD has no competitor in the US.

I've worked for companies like that and, well, I don't work there any more.

JMP, I didn't know you were that JMP. I could call Enya and help them fix their errors. I don't know why I would do this. It's just my past experience with vendors that had problems. They already shot themsleves in the foot. They aren't likely to recall engines, and I wouldn't send mine back to Japan at my expense for the repair/upgrade. If they were to contact me, I don't know. We should be calling them and telling them that we expect engines that work and are user freindly? That's a no brainer! Glorious, but technically inaccurate reviews sell a few engines and they prove themsleves in the field. If they work word spreads, if they don't, it also spreads. Engines sit on the shelves and they have to figure out why. If Enya isn't googling 41-41CD every day to see what is happening with their product, they are way behind the times and I wish them luck. In my opinion product testing should not be the responsibility of the paying consumer. If people who don't design engines can figure out what is wrong with an engine, then Enya didn't do their homework.