I think that your frustration is justified...a little. I understand your excitement about your planes and dissappointment when not receiving them, and thats certainly a bummer.
On the other hand, while your order was on the waiting list, and the distrbutor is waiting for the product to come in from somewhere overseas, thats a situation where a schedule is as useful as a screen door on a submarine. Shipments can be delayed by a number of things. Now the distributor doesn't charge your credit card until the order is ready to ship, and in that time your CC expires.
This is where you really have to understand their situation. With all of the ID theft and CC theft going on over the net- they have to protect themselves. Take it from me...I had my number stolen and used over the net. I caught it the next morning after the person had placed and order, before the charge actually posted (it was pending) I contacted the business where the theif placed the order, and I was told "sorry- there's nothing we can do" A couple of days later, the charge posted and they shipped the product to the theif. Now after dealing with my CC company and actually going to the local authories- the company that recieved the order had to foot the bill because my CC company would not pay it.
They have to protect themselves from paying for the theives. Does that make your situation better? Not really, but a little understanding can go a long way...
Jason