i've bought from hobby people off and on for years. i never had that problem but their customer service does have a lot to be desired. also when i ordered from them on-line i never have never received a order confirmation ever but i always got my deliveries. sometime ago i made a bad comment about hobby people on one these threads and man!!....did i get some nasty replies. one fella was the worst. but later on i found out he lives right close to their store in california. without question!,...this guy was someway involved with hobby people because he popped up again at other thread's where someone was bashing hobby people. and yes,..i did get burnt by them bad one time so i'm very careful what i buy from them.