Scalenut - what is YOUR point? You have 2 entire posts on RCU, the one above and an identical one (against RCU rules BTW) in the other thread
http://www.rcuniverse.com/forum/m_5669012/tm.htm post #21
Do you work for them?

What is at issue is what is happening to these poor guys in these threads and NOT what may or may not have happened before. Perhaps service quality used to be better or there is another explanation. If you really want to help, get the store owners to perform and contact these people with the truth about what is going on. IF that's in your power. I say that because I see you are in the same town as them.