I'm sure it is just common procedure but they could have just sent me a new wing. I’ve spent a considerable amount of $ with them over the last several years and now I feel like they don't trust me enough to just send me a wing. I had a situation with them last year. I ordered some items and one of them was a set of $15.00 landing gear legs. Well they sent me a set of $309.00 Robarts instead. I called them to let them know and they said they would send me a UPS label to return them with. I waited and waited for the label so I could send them back. By that time it was getting close to Christmas so I figured they were getting to busy to deal with it. Finally after Christmas I got a threatening letter from them so I called them on the phone about it and they said that if I didn’t returned the landing gear set soon that they wouldn't send it to a collections agency. [X(] So I told them (again) to send me a shipping label from UPS so I could send it back. They finally sent it and it got returned. Can you believe that?