Hello AnnMarie and Paul,
I would also like to second Pauls comments about the quality and being able to build this model for the same money. I am very happy with it. When I set mine up I Put in 1/2 degree of upthrust before I drilled the mounting holes for the engine. (I was actually aiming for 1, but when all was said and done, it was 1/2). With )on the wing and 0 on the stab, I needed considerable down trim, maybe over 1/2 the trim on my standard transmitter and it was definitely visable upon inspection of the stabilizer after flight. I plan on putting some negative in the wing incidence and will let you know how it works.
PS I think your customer service department is top notch and doing a fantastic job. I'll be a GP customer for life.
Rick