Wow thats a novel idea....I wish I had thought of that.

Jugflier...they have different workloads on any particular week. I have used Horizon repair and a dozen others before--and they are all the same. If you ask 10 people who have experience with Horizon customer service, you will get 10 different answers on how long it will take. IMHO your just gearing up and setting up a new thread to complain again about how much longer its taking for your engine to get repaired and how they have singled you out.

[>:]

The last time I used Horizon I called them up and they told me that they were getting a new repair person in that week and so they were backed up this week but would get to it next week and they did.

So your in a Rush, call them up and ask them if you can pay an extra fee to have your engine rushed out and sent overnight....many repair and warranty places are happy to accomodate those kinds of requests if they can.

You do have a phone right?...its like your just coming on here to complain or find the next possible area to complain about. I'm sure they would much rather here directly from you....