ORIGINAL: JUGFLIER
Mike East,
If they look at it and deem it not to be warranty, then what? I am sure they will want you to pay for repairs, do they call you? Or send a letter? If they repair or replace it under warranty, do they notify you? Or does it just show up at your door?
Jug,
I am sure that its no different than any other company that does warranty work. If its not covered under warranty then sure they will want you to pay for the repairs and rightfully so. They will probably contact you via email or phone, whatever method of contact you provided them with and let you know what they will or will not do. If you did not provide them with contact info then they will probably mail you back.
As was said before, you just need to call and ask them, they will talk to you about it. You can find their telephone number on theo
www.horizonhobby.com website.
If you sent something back to them, you should have talked to them on the phone or via email. Typically they will give you an ID number to identify your claim. Just call them and give them that reference number. IF you did not call and get a reference number or at least have a contact name then you might have to do a little research to locate your stuff. You will just have to work it out with them.