WM - as Evan says they seem to be a bit more organised now. I got a plan from them recently using the on line ordering with no problems. I think the company was sold at least twice over the last year and is now owned by something called Magicalia Publishing Ltd. The plans division is at http://www.myhobbystore.com/default.aspx

If you still have problems let me know and I can order what you want and post it to you.

Ray