I agree email is hit or miss..but to share knowledge in a common place like RCU that is available to almost everyone is what it is all about.
I personally don't have long distance phone service, but do ring them up thru buddies cellulars. I know they are always there to help, but
it is one sided...they are imparting information back to you on your problem that could save hours of frustration for others if they shared to
others thru a common forum. I believe they also are quite lacking in upkeep on their website..it STILL does not even have any info
on the DA-85 or even a way to order on..All the info I gathered is from here at RCU.

Bobzilla