Yes they do actually. Think about how much time would be saved from taking credit card oders over the phone on props alone. If a phone order takes 5 mins and they do each do 12 a day that is an hr x what 5 people answering phones. Thats 20 hrs a week that could be used for more important things. Even if it was only a 1/4 of that (which I doubt) thats 200+ hrs a year wasted.

Lets not forget that some people don't have time or the ability to make personal phone calls throughout the day... They lost 2 prop orders from me at the beginning of season because I was swamped at work and in a server room with no cell phone signal or on-site with clients where I couldnt just say hey.. excuse me for 15 min while I go make a personal call.