[giantscaleslim]

I am sorry to hear about your plane. In reading your post, I have read your comments. We truly have sold in excess of five hundred of these planes to date. I have very few customers that are dissatisfied with our kits, or our service. We do our very best to stand behind the products that we sell. All of the factories's as well as our prototypes have been tested in their stock configuration with no problems. Yes, we do make some recommended changes on these planes with specific aircraft set-ups. For example, with the guys that are installing gasoline powered engines, we are telling them to glass the firewall area with light glass for extra support. We have also instructed people to retain the wings with an additional rubber-band, tie strap, etc. in order to support the spring with the increased horsepower of the larger engines. I know of three people that have called us in the early stages of our productions with concerns about the spring, since then we have included a slightly heavier spring with all of the kits. But to date, I only know of one guy that I can recall that lost a plane do to a spring failure. In this case, the plane was returned to Creek Hobbies for us to review which later went back to China. We sold the customer a plane at an agreed upon price. We sent the damaged plane back to China for review. This is the only way that we can assure the quality of our planes. IN regards to your comments about the construction, most of what you are saying is an assessment of crash damage. These planes are all constructed the same way, many people have hundreds of flights on them. We are all entitled to our own opinions, I have been doing this for well over 20 years now and have built many of hundreds of planes for sport as well as for clients, and I do understand where your comments are coming from. I take a good hard look at my planes construction after unfortunate situations as well, but in most cases I have flown these planes many flights, so what I am getting at is there is no way to detect how long a plane will fly the way that it is constructed by the assessments that we are making after a crash. My thought has always been that if there was a major design flaw, or the plane was not constructed properly, there would be a major problem immediately resulting in a crash. If you wish to discuss this with me further, I will be more than happy to discuss this with you further.


[flat-spin-lover]

I am the person that you talked to directly in regards to your problems with your plane. I must say that if there was one guy that I could never satisfy no matter what, you would be the guy. I am sorry to say that, but you absolutely did not take me up on any of my offers and this was your decision. We attempted to make right by you, but even your own representations left us baffled about your abilities with this model. You made statements that myself as a builder, I would have never built this plane and immediately sent it back to the manufacture for an exchange or a refund. The plane must not have been as bad as you said since you continued to construct it anyway. Our service in your eyes is the worst because we could not do exactly what you wanted us to do. As I recall we gave you three options, you declined on all three. Sucky service, we would not have been here for you at all. I am still willing to present to you the three options that we had discussed, but that has to be your decision. Again, you are entitled to your own opinion as well, so if you think we are the worst, than so be it. I tried my best to solve this problem with you and that is all I can do. These planes are not beginner planes, as you stated, this is one of your first ARF's, if not your first. There is a lot of customizing going on, this is every customers prerogative.....heck we do it ourselves, but I can honestly say that these planes are proven to be great fliers for a long time if you just K.I.S.S. You know what I mean? Again, I say the same to you, If you want to discuss this further feel free to contact me.


Thank you to all of you that have supported us and continue to enjoy this line of ARF airplanes. The next production run is due in three weeks. The new Giles 202 and 3D Quest pattern plane will be here with that shipment. We would not be investing in this line as well as releasing these new planes if we were having all of these problems. Search Creekhobbies, there are many people that are satisfied with our products and service. The Katana's will be in this shipment as well.
We encourage your comments. Feel free to contact us anytime.

Jim@Creek