It is not just one customer. I too have heard the popular phrase we have sold 500 of them and not have had that complaint. Here is my experience. It is not a matter of not being able to make me happy it is a matter of them keeping their word. I talk to Dave at Creek and he made me a deal. When the parts did not arrive in two weeks I called Dave back and he wanted to renegotiate the deal. My problem was with weight and CG. The advertise this plane at 10 1/2 pounds. With a YS 140L and everything set up as specified I came in at almost 14 pounds. All my weight is added to the nose none added to the tail, so I can not save weight with another motor choice. What a lead sled. At this weight it will not 3D like it should. I suspect anyone who is satisfied with this plane is an intermediate flier that does not 3D fly. There is no way that I can save any weight on this bird unless I change the design and intended servo placement. I did not buy an ARF to have to redesign it. The plans state that the CG should go (for 3D) at 30 percent. Being an experienced 3D pilot I placed the CG at 30 percent. I also put the throws were recommended. On the maiden flight I had an incredibly unstable airplane. At a normal landing speed just breathing on the elevator would make it snap. It was all I could do to get the airplane on the ground. I am the test pilot at our field, so I have lots of experience with maiden flights. This plane was the worst. Way, way , way too tail heavy. Remember I am into 3D: I like tail heavy. The only way I could get it in was to land real hot. I mean hot. The landing gear came off and some damage resulted. After what was a good conversation with Dave about the CG and that the plans seem to be wrong and that I was real disappointed with the weight of this bird, he said to keep me happy he would send me some new parts. As I stated before I waited and nothing showed up. When I called back he said that he could not send me any parts with out me fist sending him the defective parts. That was not part of the deal. He said that he would send me what I needed in order to have a satisfied customer. I am still trying to call and get things rectified. This was in January, I since have the plane back in the air. It is still a lead sled. If he still wants defective parts back , I will send him the instructions or I will send him the entire plane, because it is way off weight spec. The whole plane must have the hardest wood in it the Chinese could find.

BTW, I have built enough kits to know that the spring that came with this plane is a joke. I added wing bolts.

My edits were to change some grammer after reading it on-line.