PEOPLE PEOPLE, give it a rest. You cannot expect the same kind of service from a mail order hobby center as you can from a Local Hobby Shop. If you want to be babied spend the extra money and support your local guy. Mail order companies deal in great volume for the most part, and do not have time to talk to everyone that has a little problem for hours on the phone, if you are dealing with internet companies that offer great prices you should expect to have to communicate through the email, if these people always had to be on the phone, the could get nothing else accomplished. Email and the internet allows less people to do a higher volume of work, ie thats how prices are cheaper on websites (for the most part) than retail outlets. Also I'm with h82crash, you can only expect so much from an ARF plane, I'm not a perfectionist so I am quite pleased with the ARF's that are out today, and even saying that the higher priced ARF's are built quite well , better than about 90% of the kit planes I have seen anyway. The point is if you are not please with a company its fine to call them and complain but come on, I work in the retail industry and a lot of people take things too far, here on RCU there is not one large company that I have not heard someone complain about, the reason I believe is that volume brings inherent problems, and kindness will get you a lot further than threats and negativity, try to be patient and work things out, of course the outcome may not come out the way you like but if that is the case explain the situation to us, and take your money else where. It always seems like a lot of people love going on witch hunts, me I take my money else where when I am not satisfied and brag on the folks that treat me right, if a company is selling junk and has bad service then they won't be around long anyway, so no reason in stressing your self out about it. I must say I have had nothing but good luck with mine, 11.5lbs, unlimited vertical and sweet handling , doesn't get much better than that.