From: Sales
To: Robert Mclarty
Sent: Saturday, April 26, 2003 12:05 PM
Subject: Re: Attention Steve


Robert,

I am in receipt of your reply and I have discussed your situation with management. We all came to the same conclusion and have this to say. We appreciate your piloting skills and are considering this in this reply, however, as we have stated many times, we have sold many of these planes and even in the thread you attached, there are more people commenting success and happiness then the few repeat posters that are commenting dis-satisfaction. And out of the ones that are commenting dis-satisfaction, we as a company have addressed the issues with all of them and these select few were not happy with the offers we made them to remedy the situation, or the fact that in some cases, we do not feel that Creek Hobbies was negligent.

In your specific case, I first want to give you the link to the information about our planes posted on our website: http://creekhobbies.com/120class.html . You will see that our advertising specifically states: We give you the option to mount the servos in the tail, or in the supplied fuselage servo tray in order to obtain a perfect center of gravity without adding additional weight. A complete hardware package with the exception of a spinner is included in the kit. Finally, we put a lot of effort into the packaging of the model. All of the pieces are foam wrapped and bagged to insure safe delivery and to protect the finish. Also, referring to our ads in RCM, Model Aviation, and Model Airplane News, every add has the very same Feature description and I quote from the description: We give you the option to mount the servos in the tail, or in the supplied fuselage servo tray in order to obtain a perfect center of gravity without adding additional weight. If you do a little research you will see this for yourself. If you had read this information, and with your experience, built the plane as an experienced modeler would, considering the CG issues, you would have, and could have eliminated the extra weight that you choose to add to your model in order to obtain a proper CG based on your set-up configuration. It was your preference to install the servos in the tail of the airplane. Many people have and still do, it is how it is done, where the rest of the equipment in located, the engine selection that is allowing them success with this setup. According to your current CG, you still have another half inch of room to balance the plane further back. With your experience, this should not be an issue. This is another way that you can remove some of the additional weight you choose to add. This will also bring the weight of the model back to the advertised weight.

IN regards to your comments about moving the servos up front, it sounds like in your case, because of the setup that you choose that would have been the right thing to do. You would not have had any of the problems that you have discussed. This plane was designed to have the servos installed in either location front or rear. This is a decision that needs to be made based on your preference of setup and the CG issues. As I said before, with the exception of the Edge and the Sukhoi, we mounted all of the servos for the elevators in the tails of our prototype planes and the rudder servo in the fuse with a pull-pull. Most pilots with experience know how to, and what needs to be done in order to achieve the results of a lightweight, perfectly CG'd airplane. These are not beginner planes and are not advertised to be. It is expected that the pilots that are building these planes have the experience and knowledge to build these correctly and precisely. As far as your claim that we have mis represented ourselves and this product line, or falsely advertised these models, I think that we have made our case above that this is absolutely not the case. We have insured that all of the necessary information needed to build these models successfully has been supplied. You did not build the plane as it was intended, you built it the way that you intended. I refund for the plane is simply out of the question. There is no design flaw with the plane....the setup is not correct. There was no omission of information in our advertising, as you can see in the link to our site above and all of the advertising that is in print, we disclosed all of very information that you are complaining about in print. This information has been in print since the inception of this product line. This information is not new. It is for this reason that we as a company do not feel that we are obligated to "make you whole again" and pay you for all of the expenses that you wish to be paid for. However, for the simple reason that we as a company do try to do whatever it takes, within reason, to make every customer happy, we are willing to offer you a discount on your next Creek model airplane purchase. We have three new models that are coming in very shortly and if you are interested, we will offer you a discount on any of the three in order to show good faith. I must make it clear however, this is a gesture of goodwill, we do not agree with the complaints that you have presented to us regarding the product in question.

In regards to RCU. It is your prerogative to do, or say as you wish. That is your right. Keep in mind though that everything that we as a company have stated here is fact. And any statements of slander will be dealt with legally. We are not at fault here. We have not mis-represented ourselves. We are offering a discount as a sign of goodwill. If you do not agree with our statements, again that is your perogative and we are sorry that we could not satisfy you as a customer. Unfortunately in this business we found that we have not been able to make everyone happy. We are very happy to say that we satisfy 99.9 percent of our consumers. There are a select few as I stated above that simply did not agree with the options that were presented to them and have reported so on RCU, but we as a company did offer them options and they elected not to pursue them. You can search Creek Hobbies on RCU and do your own evaluation, we have done this often. There are many, many consumers that are very happy with their Creek product line purchase. There are very, very few that are not. In closing, we hope that once you have read all of the information that we have provided to you today you will come to the same conclusion we have and we thank you for your anticipated understanding and consideration in this matter.


Sincerely,

Steve
Creek Hobbies