Robert,

In regards to your comments, we have talked with you, several times in fact. Stemming back to your original calls I believe in December to David. I am sorry, but my personal opinion is we have gone way beyond the call of duty to provide you with the best customer service. You have totally disregarded everything that we have told you and continue to question how you can make your specific installation work without all of the weight that you added to the nose of this aircraft. We told you how you can remedy the problem to obtain the results that you are looking for. It is your choice if you elect to make this change or not. There is no other service that we can provide you in order to satisfy your needs.
I have once again reviewed your emails and feel as though we have addressed all of your questions. We have nothing further to add. For your information, Steve is in my Customer Service Department which is located in a different facility than you had called. Steve is a newer employee and spends most of his day replying to emails addressing customers questions.
Please read through all of the emails that we have sent to you once again, I am sure that you will see the answer to the question you stated below answered several times. We have told you how to make this plane come in at the advertised weight.
In regards to our offer to you, I see no where in any of your emails where you have asked for more details on the discount that we have offered to you. We are expecting delivery of our next shipment any day now. They have been in Las Angeles for the past five days now and I hope to have them here by the middle of next week at the latest. At that point we will be inspecting them all, and begin shipping them. We are receiving the new 72" Katana, 72" Giles 202, and the 3D Quest pattern plane. All of these planes are now selling for $249.99. This will be the new permanent price for the planes. We can sell you any one of these three for $199.99 shipped. Shipping alone on these planes is $35 - $40.00. I hope now with this information we can put an end to this situation.


Sincerely,

Jim Eble
Creek Hobbies