----- Original Message -----
From: Robert Mclarty
To: Jim Eble
Sent: Monday, April 28, 2003 7:48 PM
Subject: Re: Creek Hobbies


This is the second time that I called in and I was told that I would be called back and I received an e-mail instead. I am sorry, but I like the old fashion personal contact better. Steve has not answered my questions and when he stated that he was too busy for lengthy responses, I called Creek Hobbies to talk to him. My intention was to call Steve not your staff. When I asked for Steve the person that answered the phone told me that there was no Steve that worked there. I said that a Steve e-mailed me after my last phone call in and I replyed to his e-mail. She said she thought she knew who that was and he does not work for Creek Hobbies. I said that I really wanted to deal with someone who works for Creek Hobbies. She gave me a customer service person. I asked the customer service person the question that Steve avoided. I will just accept the fact that you will not tell me how to make this plane 10 to 11 pounds when the bare min equipment and plane add up to 12 1/2 pounds.

Steve offered a discount toward another purchase. In my last e-mail I told Steve that I understood what he was saying and understood that this was not going any further and asked for more details on the discount. Steves last e-mail which was only his second, could have closed this issue.
----- Original Message -----
From: Jim Eble
To: Robert McLarty
Sent: Monday, April 28, 2003 5:25 PM
Subject: RE: Creek Hobbies


Dear Robert,

I am writing to you today in regards to the situation with your complaint. I have discussed this situation with Steve in Customer Service twice now and I believe we have made our feelings regarding this matter perfectly clear.
He has presented to me that you are now calling-in and quizzing our staff about this same situation. This is not productive for my Sales Staff and they have been instructed to forward your calls to me personally. I do not know how to make this any clearer, I have read all of your emails and those from Steve. My determination is the same.
In closing, I hope my involvement will bring closure to this issue. If you have any further comments, please address them to me and I will discuss them with you personally. You can reach me at the email address listed above.


Sincerely,


Jim Eble
President
Creek Hobbies Unlimited
4319 Route 130 South
Edgewater Park, NJ 08010


PS Sorry that I posted these out of order, but I did included the dates for reference. I know that this is ridiculous, but so is this situation.