My first purchase was also from banana hobby, I originally bought the honeybee 4 ch from them, it was all messed up, the gain screw on the 4 in 1 looked like it was already chewed up, I think they sent me what someone else returned, they approved the rma, I sent it back and they kept feeding me a story, out of stock, then after a month the said they shipped the replacement, it never came, then they said it was held up by customs...Uhggg, after about 6 weeks, I left a message saying if I didnt get something soon I was calling my attorney!! I said if they didnt have the 4 ch, then upgrade me to the 6 ch but send something ASAP! I was pissed. He called me back (I think cause I said the word attorney), but anyway, he upgraded me to the 6 channel, I had to pay the difference, he should of upgraded me for free for the hassle, but at that point I just wanted my helicopter.

the 6 ch arrived and it was fine, but that was my first and last experience with bananahobby.com

If you call them after hours, after 5pm pacific time, they will answer, cause I think they work out of there house. Here is the number for bananahobby that I was able to reach them on. you gotta call and keep calling, they dont read or respond to email. 626-285-9800 threaten to call an attorney, it worked for me, I actually did call an attorney, but didnt end up using them, just mentioning attorney got there attention.

there are many trusted quality websites out there, a few I have bought from without any problems are
www.hobby-estore.com good for parts fast shipping
www.slickzero.com good prices on parts, alot of arf's a couple rtfs standard shipping on any item is only $1.95
www.bphobbies.com low proces on shipping 6.95 and they give you a $5 discount on all items over $100.

I know what you are dealing with, bananahobby.com was a big headache for me as well. :-)