I contacted SIG via phone, and talked to Scott again. He suggested I send the faulty stopper and an explanation of what happened in letter form, along with the reciept of purchase (copy). I did so promptly. I sent it Monday. I recieved an email from Scott today:


Dear Mr. Rossmiller,
We have today received your package containing a letter, your receipt, your photos and the fuel tank insert. I have already authorized your replacement and it should go out today via UPS.

We are certainly sorry that you experienced this problem with the Four Star 60 ARF. We have been using World Models tanks in almost all of our ARF kits with virtually no problems. I personally fly no less than 16 of our ARF models with these tanks in place and have not experienced any problems in at least four flying seasons. I am sure that World will be interested in this sample and, again, thank you for sending it to us.

This message would not be complete without reminding you that our absolute maximum recommended engine size for this model is a .90 (.91) 4-stroke. Using engines larger than this, such as your Saito 1.00 are not recommended.

I hope this resolution meets with your satisfaction.
Regards,
Scott Christensen
SIG Mfg. Co., Inc.


Wow. I must retract anything negative I said about SIG in previous posts, and I do so with the deepest regret. Scott really went out of his way to make this customer very happy. Thank you Scott. And Thank you SIG manufacturing! You have proven to this future returning customer that your service is exceptional.

I'll be sticking my trusty old TT 61 back in the new one, as soon as I get another flight pack. And I will ALWAYS remember to fuel proof the fuel compartment in any ARF I get.

I apologize to Scott and Sig Mfg for my previous bad mouthing. I also learned to keep my dang mouth shut until a problem is resolved to the end.

Thanks to everyone who replied.