I have tried contacting Trinity, but no answer, so I'll ask my fellow RC addicts. When i place my packs in the tray for pulse discharge, i have to reseat the battery quite a few times, and sometimes it doesn't see the battery at all.I assume there is some sort of contact issues witth the ends of the packs and the contacts. Anyone have any tips? The second issue i'm having is that it takes up to Four hours to fully discharge a pack to .9 volts, does this sound normal? I can't remember this taking that long last year