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Old 12-12-2007 | 10:42 PM
  #24  
jsherlock
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Joined: Nov 2007
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From: Toronto, ON, CANADA
Default RE: XHELI.com is bad business

Reading ilcapitano's problems with raidentech is both informative and a little depressing. I have had the exact same experience. I ordered my first helicopter as a Christmas present for my son in November and the communication went something like this:

- Raidentech - order sent and fed ex tracking number provided - I check and fed ex doesn't recogize the tracking number.
- Raidentech - it takes 24 to 48 hours for tracking number to show up - I check repeatedly three days, four days, five days........ nothing
- Raidentech - order is out of stock and will be re-stocked in 3-5 weeks - I email and I need it for Christmas and I want a refund
- Raidentech - sorry order has been shipped and but it takes 24 to 48 hours to show up on courier site. I can refuse the order and they will refund, but not shipping costs. - I check tracking number with FedEx... nothing - I email another complaint
- Raidentech - restock has just come in and item will be shipped on Monday and I should recieve order in 5 days - Tuesday.... nothing....Raidentech site shipping status and tracking number are both blank - I send an email asking for confirmation of shipment....
- Raidentech - no response.

This web site should have a designated page of disreputable on-line dealers and dependable dealers. Unfortunately, I found out about Raidentech too late.

Any ideas how I get my money back? Credit card of course.