RE: Just ordered the Proboat Apache 24
I called up the first place i ordered from, southeastrc.com to check on my order and they had problems with their computers so they said they couldn't do anything over the phone because of security issues so i sent a email canceling my order. I then ordered through gravesrc.com they sent it out the same day and i should be getting it tomorrow the 23rd.
Well I just got a email from southeastrc.com saying my order has shipped... *** I canceled days ago and now im getting a 2nd boat tomorrow too. Should I try to sell it here or on ebay? or should i just refuse the package..
here is their reply
Sir:
We apologize that this mess has occurred.
We didn’t receive the e-mail – we don’t know yet if that was connected to the melt down of the web order database.
We told all of our salespeople to either give calls like yours to Susie, myself (unless it’s the weekend when I’m not here) or take a message. You shouldn’t have been told what you were when it comes to a cancellation.
Because the one we had in stock at the time of your order was sold in the store, I had one drop shipped straight from the manufacturer there in California yesterday. When we do this, it usually takes them overnight to send us the tracking information by fax. That’s why I didn’t e-mail you that until this morning.
The manufacturer is saying they can’t recall the package. If you would be so kind as to refuse the package when it comes we will refund the order. If you could e-mail us (we believe it’s working properly now) or call us (ask for either Susie or myself) when you refuse it, we can check the tracking number and when it shows that it’s on it’s way back to the manufacturer we’ll take care of that then.
Again, we apologize for all of this inconvenience. We really did intend to get this sent as soon as possible to make up for the delay caused by the computer problem.
If you have any questions or concerns please contact us.
Thank you,
Kathy
Shipping Manager
So I sent them a email saying thanks, I will go ahead and keep it and either give it as a gift or resell on ebay..