ORIGINAL: seanreit
I have a genuine question. Several years ago, I had a crashed airplane that had a couple of hitec servos in the control panel that I wanted to send to hitec and have "refurbished" to operational duty. Before I tell you what happened to me, I'll tell you this, I don't even call horizon when I send something in, I include a standardized letter that says "to persons of concern, enclosed is my xxxx please bring it back to operational duty and JR specs, charge this CC and send back to me". Two weeks later, I have the part back and ready to function. And by the way, that repair has never been more than $10.00 a servo and one time there was an 8411 that was a melted glob and they replaced it for free! The paperwork said "Warranty". I could not believe my eyes.
Anyway, I tried to do that with Hitec (send couple servos to have repaired), I called first, and I was spoken to like I was an idiot, and they told me they would sell me parts.
It never occurred to me to ask you guys what you do in this situation with hitec servos. So now I'm asking, what do you do?
Definately not the same service I got from them. I had 2 5995TG servos that burned out during setup. Most likely my fault of putting a constant load on them. Went to there website, printed out the return form, mailed it in, one week later, 2 brand new servos on my doorstep.
Everyone has a story. Both companies have equal service in my eye.
Thats a great price DelGato!! I occasionally see them for that price on the servo city website. I just love being able to use the programmer for setup during install, that alone is worth the servo!!