It was not a fault of the cyrodrive that it failed. It was my own modding of the parts that caused the failure ( either that or the full speed crash of the rotor head into a cross tie!)

I was contented to chalk up the money to a learning experance, but when I berated by an "investor," I was ticked off. I was under the impression that I gave a fair and truthfull explaination of what happend. I never blamed anything on the drive.

An employee of the company apologized to me via PM and offered a replacement part and to include the gauge needed to facilitate the locating of the lower head. I was floored by this PM to say the least. This is the type of customer service that can go a long way to making a successful company. This response was far above what I would have expected, and rightfully deserve. This is akin to removing the brakes from your car, crashing it, and then Chevy saying " Oh were sorry, we'll send you a new car."

I am willing to resend my statement of "I will NEVER purchase another product form you, and caution others to be wary as well," as it appears that the employees of Cyrohobby do care about customer service, and stand behind their product.

I work in field service for an international company. I'm in front of customers all day long, and I am the "face" of the company to these customers. Their impressions of me is their impression of the whole company, even if there are 100's of other employees who work for the same company I do. It takes so much effort and money to gain one customer, but loosing hundreds costs so much more.