RE: What is the big deal about Traxxas "support"?
Traxxas does make quality vehicles for the purposes they are designed. Being around many of them, the only complaint I have about Taxxas is their engines, the TRX 2.5, 2.5R, & 3.3. But all my friends, whenever a new Revo or Jato comes out, always rip out the crappy TRX and put in an OS TM or TZ engine in its place. They then EBay their TRX engines.
Barring the engines, the Traxxas Rexo and Jato are so well designed and of such quality that no one I know has ever had to even call Traxxas for any defects.