In all fairness, it seems as though Tank zone is acting on the issues presented here. Be very aware that email can get identified as spam and sent to the trash. I believe the excuse presented is valid. However I do believe retailers have an obligation to communicate order status to customers, if an order can not be filled right away, let a person know.

It is a very empty feeling to send money electronically to someone and then never get a reply. So any retailers out there remember this. Communication is key to keeping your internet customers happy.