Perhaps volume is an issue for you, but I have not had issues with their service. UPS is globally known for rough handling. Salvage companies must love them. I have gotten packages that looked like they were dragged behind the truck instead of in it. If I were to buy from you, I would want it shipped DHL.

Loosing ground? I call for a pick up and they are there usually within less than an hour (they have shown up in less than ten minutes more than once). Their tracking system works well, and you already acknowledged they are cheaper (as long as you specify GROUND shipment). If they can't handle it all, why not use them to their limit and save some of us some money at least? UPS needs the competition to straighten them out.