RCU Forums - View Single Post - Where is Nitroplanes.com support? Bad Nitroplanes.com product, again.
Old 03-05-2008 | 06:37 PM
  #24  
twinbrother
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From: Tarzana CA
Default RE: Where is Nitroplanes.com support? Bad Nitroplanes.com product, again.

I really thought we were done with this. Nitrostaff1, what you're posting are just headlines. You're not getting into details. As I stated, it's 2 hours roundtrip and $10 gas on my part, which I didn't want to do regarding returning the second Zero. I said if you wanted to send a prepaid postage sheet for the unopened box I have, you could do it. But you didn't want to do that. Also, you wanted receipts for all my damaged stuff and I said I didn't have them. I don't keep all my receipts. What I did do was send you links to the website pages where I bought the items for pricing info and you said you were confused why I sent you the links. Also, I noted to you the 7 servos were from 2 bad planes which I purchased from Nitroplanes, not one. It's in all the correspondances I sent you, but for some reason, you kept thinking it was just one plane. Finally, I told you to just send me the replacement because I felt you kept asking me the same questions, which I already answered. I really don't understand why you're bringing up another post. My last post just explained why I preferred dealing with more proven products, which consumers have the right to do. And fyi, a retailer or company is only as good as their worst products. Everything is great when everyone is happy. But the true test for a retailer is when problems arise. That's when you see if retailers are looking out for their customers or for themselves. I've never had to go back and forth with retailers such as Tower or Hobby Lobby. But I've gone back with you about 9 times on this one issue. Maybe it's me not being clear, but I don't have the same issues with other retailers.

And one other note. I run an online website company. Some customers have not been happy, and sometimes, the problems were not my fault. Didn't matter. I gave the customer credit for extra items for free to keep them happy. Didn't even question it. And they were very happy that I did. Unless the customer is out to get something for free, I give them the benefit of the doubt and keep them happy. Because I know one negative customer can make me lose 10 sales.