The problem I had was a hardware problem, thats why it took so long to get help with the troble shhot since every one was trying the easier and more likely software problem. The end of the cable that attaches to the back of your computer has a dual pin connector I think that is what it is called one end I think was 9 pin and the flip side was 22 pin or something like that. Hey i'm an airplane geek not a computer geek!
Any way, they said the copywrite protection was in the little connector end which was bad.
The software has worked flawlessly. Install was good as well. From what I have seen on the net This program is head and shoulders better than any other helo program that I have seen.
The cable was a little short but a quick trip to Radio Shack for an additional length has solved any problems I had.