I decided to buy my youngest son a 4CH FW-190 NitroPlanes sells (by Gunali) for $89. When the box arrived and we opened the shipping box, we were shocked to find that they INSTEAD sent us a 4CH ME-109!! (apparently their NitroPlanes shipping clerk can't tell the difference between FW-190 and ME-109)

The order (Order Number: 335174) emails they sent us clearly stated I ordered the FW-190 and the shipping manifest on the box said FW-190, but it was an ME-109 in the box. I tried calling their phone number 25 times in one day - either busy or no answer! I tried to clear this up with their "online chat" agent, who torld me to "call them" - that was a waste of time! I Emailed them three times in two days, telling them to correct their mistake, send me a return prepaid shipping labels and ship me the FW-190 we ordered. Finally three days later, they wrote "ship it back (at your expense) and we'll give you a shipping credit" !! B S, it was NitroPlanes goof! How arrogant is that!? I've sent two more emails since and NitroPlanes CS has ignored both![:@]

I've ordered two other planes and a Heli from them before (thank god they got those right), and this is a terrible way to treat a customer. I will never buy from them again. So BEWARE of this dealer. You'll never get through to them by phone if you have a problem and you'll be paying to return any item that's wrong or defective.

So if "John" at NitroPlanes.com (AKA RaidenTech, AKA eGrandBuy.com, AKA grandhobby.com, AKA zhobby.com, hobbypartz.com, wonderhobby.com and few other AKA's - watch for the SAME phone number!) is monitoring this forum, and you really want to (your quote) "It has come to our attention that in order for us to take our customer service level to the next level .... " PROVE IT! Rectify this order goof NitroPlanes created, send us a PREPAID return shipping label and get the RIGHT PLANE we ordered to us pronto.

We have already filed a Dispute with the Credit Card company - Discover Card - and they have withheld payment and agree NitroPlanes (AKA et al) needs to pay for the return shipping!