ORIGINAL: websterphreaky
they wrote "ship it back (at your expense) and we'll give you a shipping credit" !! B S, it was NitroPlanes goof! How arrogant is that!?
Not very arrogant at all.
Merely standard operating proceedure for many companies.
They ARE willing to re-imburse you for the shipping, which offsets your costs so it's no big deal.
Since you were aware of John's presence here, things may have been easier for you had you started here instead of calling.
As many have mentioned, it is best to call in the afternoon PST.